I’m sorry you’re having trouble!

Don’t fret! If the FAQ on this page doesn’t answer your question, just send us an email from the contact us page.

We will always email you back right away.

Don’t believe me? Just try it. Email on Thanksgiving and I will write back while eating Pumpkin Pie from my desk. Email us on Christmas and my husband will write back while he’s unwrapping his presents.

FAQ

I made a purchase, came back to the site later to download, and my download link disappeared. Where did it go?

After a successful download you’re granted instant access to a download link on your cart page. This is a temporary download link. As soon as you close the page, that download link goes away.

If you want to download the resource again at a later date you must use the download link that’s sent to your email. There’s no rush – this link will never expire.

If you can’t access your email for some reason just email us and we will help you.

I made a purchase but I never received a download link email.

Our checkout process uses Paypal/Amazon Pay and the download link is sent to the email address associated with the payment account that you choose.

For many people, their Paypal or Amazon account is associated with an infrequently used email address.

Make sure you’re checking the right email address because your Paypal or Amazon email might not be your day-to-day email.